About

FAQ

• Where is the store based?

  Everett, WA

• Can you sign it?

  Unfortunately no, fulfillment is handled by a different company than the artist, so signatures and personalization are not currently available.

• How do you calculate shipping costs?

  We ship through the United States Postal Service, and calculate shipping costs based on the weight and size of package.

  International shipping estimates can be exceptionally high, so we do refund any extraneous shipping costs once your package has shipped.

• Do you accept orders placed outside of the US?

  Yes we do! Please be advised that shipping costs are considerably higher, and unfortunately that is beyond our control. If you do end up being over-charged for shipping, any additional charge will be refunded.

• Do I have to pay VAT or import charges?

  All orders placed by customers outside the USA may have to pay additional fees when your order is imported into your country. This is the responsibility of you, the customer, not the artist nor fulfillment company. By placing an order on this store, you agree that you are responsible for these charges.

• How long will it take to receive my order?

  Shipments leave our warehouse once a week. All orders will be sent with tracking numbers. If you don't receive an email within 7 days, please contact us.

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.